OUR WORK:
Emergency Room Triage Solution
Emergency Room Triage Solution
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OUR WORK:
Emergency Room Triage Solution
Emergency Room Triage Solution
Delivering an Electronic Health Record Solution for Emergency Care through our Healthcare Experience Design approach.
The challenge: Redesigning a time consuming paper-based process for Emergency Care
Our client, a Multinational Hospital Group, tasked us with redesigning the Emergency Room systems and processes as part of their digital transformation and process optimisation drive. Their emergency department was mostly paper based, and there were process inefficiencies and lack of adherence to procedure, which is a massive risk in the medical industry.
Activities
• Ethnographic Research
• Wireframes
• Interactive Prototyping
• User Testing
• UI design
• Style Guide (Design System)
• Wireframes
• Interactive Prototyping
• User Testing
• UI design
• Style Guide (Design System)
CLIENT
Multinational Hospital Group
Project type
The solution: A patient- and provider-centric tablet app to digitally transform the Triage experience
This digital Electronic Health Record App was designed using our unique Patient and Provider Centric Design approach. We re-imagined what the experience could be for the patients, the nurses and the doctors in the Emergency Room through Service Design, and defined the new processes and digital technology through a user-centered design approach. It resulted in the elimination of paper-based records for Triage, improved compliance and tracking and drastically reduced the time taken to conduct Triage on a patient. *
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*The solution is currently in a pilot phase.
*The solution is currently in a pilot phase.
Personas & Task Flows
Screen Flow Diagram
User testing
UI Design
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My Blood Test
Our team re-imagined the patient experience by following a user centered process to design a digital health solution for the pathology industry.
This patient-centric solution allows patients to request routine blood and urine tests directly, using a simple online process, and makes results easy to understand.
This patient-centric solution allows patients to request routine blood and urine tests directly, using a simple online process, and makes results easy to understand.
WHOLE App
Our Healthcare Experience Design team researched, ideated and designed a digital health solution that empowers patients to understand their health and wellbeing more holistically and ultimately building up an Electronic Health Record.
The solution is a Self-Care Mobile App, for iOS and Android devices.
The solution is a Self-Care Mobile App, for iOS and Android devices.
PARTNER WITH US TO CREATE SOMETHING TRULY GREAT
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